Last Updated: 16 March 2026
At Rematch Store, we aim to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, this policy explains how returns, exchanges, and refunds are handled.
By purchasing from rematchstore.com, you agree to the terms outlined below.
1. Return Eligibility
You may request a return or exchange within 7 days of receiving your order, provided that:
- The item is unused and in its original condition
- The item is in the original packaging
- All accessories, manuals, and components are included
- Proof of purchase (order number or receipt) is provided
Items that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
Certain products cannot be returned or refunded, including:
- Opened or used products
- Digital products or downloadable content
- Items damaged due to misuse or improper handling
- Products without original packaging
- Clearance or promotional items marked as non-refundable
3. Defective or Damaged Items
If you receive a product that is defective, damaged, or incorrect, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Photos or videos showing the issue
Once verified, we will offer one of the following:
- Product replacement
- Repair
- Full refund (if replacement is not available)
4. Refund Process
Once your returned item is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
Depending on your payment provider, processing time may vary.
5. Tabby Payments (Buy Now, Pay Later)
If you paid using Tabby, your refund will be processed according to Tabby’s policies.
Once the refund is approved:
- Tabby will update your payment schedule
- Any paid installments will be refunded to your original payment method
For further details, please refer to Tabby’s terms and conditions.
6. Shipping Fees
Shipping charges are non-refundable, except in cases where:
- The item is defective
- The wrong item was shipped
Customers may be responsible for return shipping costs unless the return is due to an error on our side.
7. How to Request a Return
To request a return, please contact our support team:
Email: support@rematchstore.com
Website: https://rematchstore.com
Please include:
- Your order number
- The reason for the return
- Photos if applicable
Our team will provide instructions on how to return the item.
8. Exchanges
If you would like to exchange a product for another item:
- Submit a return request
- Once the item is received and approved, we will process the exchange or issue store credit.
9. Order Cancellations
Orders may be canceled before shipment.
If the order has already been processed or shipped, the cancellation may be treated as a return.
10. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
Rematch Electronics Trading FZE L.L.C
Email: support@rematchstore.com
Website: https://rematchstore.com
